Frequently Asked Questions

Category

Questions / Answers

  1. How do I reset my password?
    • OSHA Courses
      • Click “Reset Password,” then enter your Login ID, then click “Send Temporary Password.”
      • A temporary password will be emailed to you along with instructions on how to reset your password.
      • If you forgot your Login ID then click “Forgot Login ID,” then enter your email address on file.
    • All Other Courses
      • Click “Reset Your Password,” then enter your email address, then click “Reset.”
      • You will immediately receive an email asking you to create a new password.
        • NOTE: If that email is no longer active or not on file, you don’t remember the email used for your account or you do not receive a recovery email, please contact LBAU at 252.317.2125 or lbau@lbagroup.com.
  1. How do I change my password from my account?
    • OSHA Courses
      • Click “Change Password” located at the top right of your dashboard under “Profile.”
      • Enter your password and click “Change Password.”
    • All Other Courses
      • Log into your account.
      • Click “Account” at the top right of your dashboard.
      • Under the question “Would you like to change the password?” click “Yes.”
      • Enter your new password.
      • Click the blue “Save” button at the bottom.
  1. How do I change my email address?
    • OSHA Courses
      • Please contact LBAU at 252.317.2125 or lbau@lbagroup.com to update your email address.
    • All Other Courses
      • Log into your account.
      • Click “Account” at the top right of your dashboard.
      • Enter your email address.
      • Click the blue “Save” button at the bottom.
  1. How do I change my Company Name?
    • OSHA Courses
      • Please contact LBAU at 252.317.2125 or lbau@lbagroup.com to update your company name.
    • All Other Courses
      • Log into your account.
      • Click “Account” at the top right of your dashboard.
      • Click “More Info,” then enter your Company Name.
      • Click the blue “Save” button at the bottom.
  1. How can I obtain my certificate once I complete a course?
    • Upon successful completion, the certificate is available immediately for download.
    • You can access your certificate through your dashboard and by clicking on the “Completed Courses.”
    • Click on the desired course, and then click on the “Download Certificate” under “Actions.”

  2. When does my certificate expire?    
    • OSHA recommends retraining as necessary to maintain skills, typically annually.
  1. If my name is incorrect on my certificate(s), how can I fix it?
    • Please contact LBAU at 252.317.2125 or lbau@lbagroup.com for immediate assistance.
    • Before starting any training, it is important to double check your first name, last name, and email address under “My Account” to verify your information is correct.
    • OSHA: If you recieve your DOL card with your name spelled incorrectly, there is a $25 replacement fee.

  2. How can I verify a certificate I received from an employee?
    • If you do not have Manager access, please contact LBAU at 252.317.2125 or lbau@lbagroup.com with the employee’s first and last name, the course taken, and the date of completion shown on the certificate.
    • If you have Manager access, you can look-up employee training in your company gradebook.
  1. Once I complete my purchase, are the courses immediately available?
    • All courses are immediately available except for the following:
      • OSHA 10 Construction & General (English / Spanish).
      • OSHA 30 Construction & General (English / Spanish).

  2. Why are OSHA 10 & 30 Hour courses not immediately available?
    • Due to regulations, OSHA courses cannot be fulfilled by you or your organization once purchased.
    • LBAU must fulfill your order and manually place you and/or your employee(s) in the course(s). We will email you a registration email when access to the OSHA course is available (within 12 hours or less).
    • You can request an OSHA 10 & 30 Hour course by filling out the Group Registration Form.

  3. How long does it take to complete the courses?
    • Each course can be completed in less than 1 hour, except for OSHA 10 & 30 Hour.

  4. Are the First Aid and CPR courses certified through the American Red Cross?
    • First Aid and CPR are refresher courses and meet the hands-on portion for certification similar to those from American Red Cross.

  5. Does the Rigging Safety course meet the practical portion for training?
    • Rigging Safety is an awareness training and is separate from Competent Rigger training. This course does NOT provide the hands-on portion which is required to meet the ANSI 10.48 standards. It is recommended that employers include the practical application for their employees.

  6. Do you offer an RF Train the Trainer course?
    • Not at this time.
  1. What are your hours of operation?
    • Courses are available 24/7.
    • Customer support is available 8:30am to 5:00pm EST, Monday through Friday.
  2. Where are you located?
    • 3400 Tupper Drive Greenville, NC 27834.

  3. Where can I find out about RF Safety Monitors?
    • You can learn about and purchase RF Safety Monitors here.

  4. What is your refund policy?
    • All refund requests for a training course are subject to a 15% service charge. Alternatively, a course may be held as a credit for a future user. Contact LBAU at 252.317.2125 or lbau@lbagroup.com for assistance.
    • Once a course is started (i.e., a session is “in progress,” “completed,” or you clicked the “launch course” button), LBAU cannot refund the credit nor swap that course.

  5. Does LBAU offer on-site training?
    • Yes, and we will travel to your location to conduct the training.
    • You must have a minimum of 25 employees and cover all costs associated with travel, lodging, and any presentation equipment needed for training (i.e., practical exercise equipment).
    • The type of training needed will determine all associated costs. Please complete the “On-Site Training Form.”

  6. Do you offer wallet cards?
  7. Is my information secure?
    • LBAU uses the highest standards in internet security. Account information displayed within user portals and any information retained is not shared with third parties. If you have concerns regarding your personal information, please contact LBAU at 252.317.2125 or lbau@lbagroup.com.

  8. What if I am unhappy with the service I receive from LBAU?
    • If you’re unhappy with any aspect of our service, please contact LBAU at 252.317.2125 or lbau@lbagroup.com. We appreciate your feedback, either positive or negative, as it helps us best tailor our services to your requirements.

  9. If an employee is no longer with the company and did not complete his / her training, can I place another employee in his / her slot?
    • Yes, but only if the previous employee did not start the course(s). Please contact LBAU at 252.317.2125 or lbau@lbagroup.com to initiate a student swap.

  10. Where do I go to make a group registration purchase?
    • Complete your group purchase here.
  1. When I look in my company gradebook, I do not see my employees. What do I do?
  2. How do I view my employees in the gradebook?
    • Click on “Gradebook” next to “Account” at the top right of your dashboard. Click on the desired course gradebook to see your employees.

  3. How do I download an employee’s certificate?
    • Click on “Gradebook” located at the top right of your dashboard.
    • Click on the desired course gradebook.
    • Click on the desired employee’s name.
    • Click on the checkmark to the far left of “Certificate.”
    • The certificate will immediately be downloaded.

  4. How do I receive Manager access for my company gradebook?
  5. Can there be multiple Managers on my company’s gradebook?
  1. If I am having trouble downloading my certificate, what should I do?
  2. Are the courses mobile friendly?
    • Yes! All of our courses are 100% adaptable on any mobile device.

  3. If I placed an order but have not received a registration email from LBAU with registration information, what should I do?
    • If you have not received a registration email from LBAU within 12 hours, please immediately contact LBAU at 252.317.2125 or lbau@lbagroup.com.
  1. How long will it take to receive my DOL card via US Mail?
    • You must first successfully complete the Final Exam and the End of Course survey upon completion of your OSHA 10 or 30 course.
    • Upon successful completion of your OSHA 10 or 30 course, you will receive the DOL card within 2-3 weeks. You are authorized to print and use the course certificate until the DOL card arrives (note: not allowed in the State of New York).

  2. If I failed one or more quizzes and/or the final exam, is there a re-take option?
    • All courses give you 3 chances to pass each quiz and the final exam.
    • If you failed a quiz for OSHA 10 & 30 Hour, please follow these steps:
      • Log into your account, and click on the quiz that you failed. A pop-up box will appear where you need to submit a ticket.
      • Once you submit that ticket, OSHA will send you an email confirming the ticket was received. (Be sure to check your Spam folder). Typically within one day, OSHA will send you a second email providing you with instructions and two choices in order to unlock the training. Call the phone number listed in the email to choose your option:
        • (1) Get your last lesson re-set for one day with one chance to pass it.
        • (2) Take a verbal quiz over the phone with an OSHA-authorized trainer.
  1. Once I have completed my purchase, are the courses immediately available?
    • All courses are immediately available except for the following:
      • OSHA 10 Construction & General (English/Spanish).
      • OSHA 30 Construction & General (English/Spanish).

  2. Why are OSHA 10 & 30 Hour courses not immediately available?
    • Due to regulations, OSHA courses cannot be fulfilled by you or your organization once purchased.
    • LBAU must fulfill your order and manually place you and/or your employee(s) in the course(s). We will email you a registration email when access to the OSHA course is available (within 12 hours or less).
    • You can request an OSHA 10 & 30 Hour course by filling out the Group Registration Form.

  3. Do you offer OSHA 10 Construction and General in Spanish?
  1. What forms of payment can I use?
    • LBAU accepts Visa, Mastercard, American Express, and Discover cards. Checks are accepted. LBAU does not issue payment terms to any party.

  2. Will I receive a credit card receipt?
    • A receipt will be emailed to you immediately following payment. If you do not receive your receipt, please contact LBAU at 252.317.2125 or lbau@lbagroup.com for immediate assistance.

  3. If I was charged incorrectly, what should I do?
    • Please contact LBAU at 252.317.2125 or lbau@lbagroup.com for immediate assistance. Please have your receipt ready, and we will promptly correct any error.

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